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Troubleshooting - Voice Mail

My incoming calls seem to be going directly to Voicemail - how can I fix this?

Firstly, check if your phone is configured to send incoming calls from some or all numbers directly to Voicemail. This is a setting change you will need to make on the phone itself.

If that is not the problem, try doing a manual network selection on your phone to a network other than SIMPLE Mobile. That selection should fail; and then try selecting SIMPLE Mobile again. If after switching back to SIMPLE Mobile your calls are still going to Voicemail, please contact Customer Support at 877.878.7908

Voicemail Instructions for Domestic & International:
 

Option 1: Calling voicemail from your mobile phone

To call voicemail from your mobile phone, perform the following steps:

  1. Press and hold the 1 key or dial 1-805-MESSAGE from your mobile phone. If dialing from another country, type a plus sign first (+ 1-805-MESSAGE ).
  2. Interrupt your greeting by pressing the Star (*) key.
  3. When prompted, type your password. This is the password you selected when you first set up your voicemail.

Option 2: Calling voicemail from a landline

NOTE: You will be billed applicable long distance fees from the landline carriers in the area you are located. SIMPLE Mobile will not credit these landline charges.

To call voicemail from a landline, perform the following steps:

  1. Dial your mobile number from a landline.
  2. Interrupt your greeting by pressing the Star (*) key. You may need to press the Pound (#) key instead.
  3. When prompted, type your password. This is the password you selected when you first set up your voicemail.

NOTE: If your handset is powered on and/or you are registered on another mobile company's network, please be aware that call delivery fees will apply. To avoid these fees, power off your handset before calling your mobile number from a landline. Even then, it may take up to an hour for the mobile company to drop your registration.

Option 3: Calling voicemail from a landline by dialing 1-805-MESSAGE

NOTE: You will be billed applicable long distance fees from the landline carriers in the area you are located. SIMPLE Mobile will not credit these landline charges.

NOTE: You will be required to type your mobile number. To call voicemail from a landline by dialing 1-805-MESSAGE, perform the following steps:

  1. Dial 1-805-MESSAGE from a landline.
  2. Type your 10-digit mobile number.
  3. Interrupt your greeting by pressing the Star (*) key. You may need to press the Pound (#) key instead.
  4. When prompted, type your password. This is the password you selected when you first set up your voicemail.