FAQ's
Troubleshooting - Text Messaging
- Instant messaging (IM) does not appear to be working.
If you are using the $25 Unlimited Nationwide Talk and International Text Plan, you cannot use IM as a data plan is required. When your current plan expires, upgrade your plan to one of the SIMPLE Mobile plans. If you are already using a data plan and IM does not appear to be working, please contact Customer Support at 877.878.7908.
- Multimedia messaging (MMS) does not appear to be working.
If you are on our $25 Unlimited Nationwide Talk and International Text Plan, you cannot use MMS as a data plan is required. When your current plan expires, upgrade your plan to one that includes data so you may take advantage of the MMS feature. If you are already on a plan which includes data and your MMS is not working, check out the FAQs for help or you may contact Customer Support at 1.877.878.7908.
- My MMS has never worked! Why is that?
Check to make sure you are provisioned with a data plan because MMS is a data feature. If you're provisioned with a data plan, make sure your phone is accurately programmed to send and receive MMS messages. You can find our phone programming guides here.
- My MMS used to work and now it doesn't! Why is that?
Check your phone's Web/MMS settings and make sure that the only APN setting listed is the SIMPLE Mobile one. Your phone could be setup with other carrier APN settings.
- My phone is not listed in the programming guide. How do I get it programmed for Web/MMS?
If your phone is not a smartphone, we may be able to provision it over the air. Check with your local SIMPLE Mobile authorized dealer to see if they can do it for you or you may call our support center and we will send the programming out to your phone.
You can reach SIMPLE Mobile tech support at: 877.878.7908. Press 1 and then press 5.
- It looks like my phone is trying to send/receive MMS but then it stops or errors out. What's wrong?
There could be any number of reasons for that, but here are a few things to consider:
Your picture size may be too large (try sending files smaller than 300k.)
You may not be in a sufficient coverage area (2 or 3 bars in 3G or 4G is recommended.)
Your phone may not support the file type being received.
Your phone may not be provisioned correctly for MMS.- I need to send/receive pictures right now! What are my alternatives?
If you have a data plan, you can always send your pictures as an email attachment if you have an email capable phone.
You can also receive pictures by having the sender email to your phone number and attach the picture. Such as: 5555551234@smtext.com
You can email pictures to the other person's phone as well if you know their carrier messaging email address. Here are the major ones:
T-Mobile: phonenumber@tmomail.net
Virgin: phonenumber@vmobl.com
AT&T: phonenumber@txt.att.net
Sprint: phonenumber@messaging.sprintpcs.com
Verizon:phonenumber@vtext.com
Nextel: phonenumber@messaging.nextel.com
Boost: phonenumber@myboostmobile.com
MetroPCS: phonenumber@mymetropcs.com
Cricket: phonenumber@mms.mycricket.com- SMS Text Messaging is not working - I get a "Message blocked" response every time I try to send a text message?
This problem can occasionally happen when the phone loses synchronization with the SMS servers on the network. Switching your phone off, removing the battery for 30 seconds and starting the phone up again will often fix the problem. If the problem persists, please contact Customer Support at 877. 878. 7908. SIMPLE Mobile does not support premium short code texting at this time.