If you're data has abruptly stopped working, you may need to ReUp your account. Visit My Account. If your data has never worked, you'll just need to program your device by clicking here.

I paid my bill but the Internet is still not working, what's going on?

Sometimes the phone has to re-register with the network if you have paid your account after a suspension. If your Internet is not working after you've paid your bill you will need to restart your device in order for it to re-register to the network. If the problem persists, please call Customer Support at 877.878.7908.

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*30 day Unlimited Plans include a fixed amount of high-speed data per 30 day cycle. If you reach the high-speed data threshold, your data speed will be reduced to as low as 64 kbps for the remainder of the 30 day cycle. If your data speed is reduced, the reduced speed may impact the functionality of some data applications, such as streaming audio or video or web browsing. Other restrictions, terms and conditions of service apply. **Not available in all locations and require capable device and SIM card. Actual availability, coverage, and speed may vary. LTE is a trademark of ETSI. †Callers allowed up to 10 unique international telephone numbers in each 30-day plan cycle, which will reset each time a new 30-day plan is redeemed. Unlimited international calls to landline and cellular numbers in select destinations, which are subject to change at any time. For personal use only. $10 Pay-As-You-Go funds will remain valid for up to 30 days following an account deactivation date with a maximum life of 180 days on an active account. For a complete list of countries and rates, visit www.simplemobile.com/ild. Certain restrictions apply. Please see latest Terms and Conditions of Service at SimpleMobile.com. SIMPLE Mobile reserves the right to terminate your service for unauthorized or abnormal usage.
©2015 TracFone Wireless, Inc. dba SIMPLE Mobile. All rights reserved. SIMPLE Mobile is a registered trademark of TracFone Wireless, Inc.

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