Find answers to common SIMPLE Mobile questions below.
Yes, porting from all carriers is supported. Just make sure to request a phone number transfer at time of initial activation. You will need your account number, password or PIN and your contact information as it is registered with your current service provider to transfer an existing number. This information can be found on your billing statement. Porting can be done online, by calling Customer Care at 877.878.7908 or by visiting your local dealer.
An unlocked GSM phone with 4G LTE will not access LTE on our network as we do not offer 4G LTE service. If your phone supports HSPA+ 4G over 1700Mhz, you will be able to access our 4G network speeds.
Yes, you can bring your own phone number. Just make sure to request a phone number transfer at time of initial activation. You will need your account number, password or PIN and your contact information as it is registered with your current service provider to transfer an existing number. This information can be found on your billing statement or by calling your current service provider .
It can take anywhere from a few hours to several business days to move your existing mobile number to SIMPLE Mobile. It usually depends on the carrier you are moving your number from. 95% of the number transfer requests are completed within 48 hours. SIMPLE Mobile may need to ask additional information from the account to complete the process, again, depending on the provider from which you are transferring the number. If your number is not active in SIMPLE Mobile after two business days, contact our Customer Service to resolve the problem.
Yes, but it may depend on restrictions imposed by your current carrier. Please call them first to determine if this is possible. For example, some carriers will not allow you to move a number in a bundle to SIMPLE Mobile without first moving the other numbers to a standalone account; or moving the other number(s) to a different carrier.
Yes, in many cases you can move your landline phone number to SIMPLE Mobile, however the process may take from several days up to two weeks to complete. When contacting Customer Support to move your landline, please have a copy of your billing statement ready as we will need your billing information EXACTLY as it appears on the statement. We also may need information such as your Date of Birth and Social Security Number to complete the process.
Yes, you can request that your number be changed to another number within your same area code. This new number will be chosen at random from a database of available numbers. Due to system limitations, you can only change your number once in a 24 hour period.
This does not occur frequently. The ZIP code you provided may be in an area where SIMPLE Mobile does not have coverage; hence we cannot guarantee service in that area. Also, there may not be a trunk line connection to the Central Office Exchange servicing your number (indicated by the 'middle three digits' in your phone number) in which case we won´t be able to move your number. In some areas these connections may not exist; and your number cannot be moved. For additional information, please contact us at 877.878.7908. In such cases, you will have to activate a new number.