Find answers to common SIMPLE Mobile questions below.
All Unlimited Plans expire 30 days after initial payment. International Long Distance balances carry forward to the following months until used or until 180 days of non-use. Data Plans expire at the end of 30 days or upon usage of the total data amount associated with the plan (1.5GB, 4GB or 6GB.)
All SIMPLE Mobile plans support Call Waiting, Call Hold, Calling Line Identity Restriction, Calling Line Identity Presentation, 3-way calling, Unlimited SMS to national and international locations, Voicemail and International Long Distance. MMS and IM services are also available but require a data plan.
If the balance remains at $0 for more than 90 days, the mobile number will be deactivated and you will lose your mobile number.
For live customer service & technical service from a SIMPLE Mobile Phone Call 611. This number will work even if you are suspended.
From a non-SIMPLE Mobile Phone, Call 877.878.7908.
Simply text INFO to 848484
Simply text REUP # your16 digit PIN to 848484 (example: REUP#1234567890123456)
If you wish to change to a different SIMPLE Mobile plan, you need to log in to MyAccount. Once in "My Account," you can change to a new Plan. Changes to your plan will be reflected at the start of your next billing cycle. If you are signed up for Auto-pay, you will be charged for the new plan at the start of your next billing cycle.
Yes, unlimited SMS texting to more than 380 countries is included in your SIMPLE Mobile plan at no extra charge. Click the following link for details on available countries: International Text Destinations. To send text messages to international destinations that use 10-digit dialing, simply enter the 10-digit phone number of the recipient as you would when sending a domestic text message. To send a text message to a destination outside of the US that does not use 10-digit dialing, you will need to include a "+" symbol, the designated country code, operator code and the cell phone number of the recipient.
No. MMS messages are different than SMS/text messages and are not included in our international SMS feature.
Yes. All SIMPLE Mobile rate plans have International Calling (from the USA) enabled. Additional credit for making international calls can be purchased in $10 increments either using a PIN or credit card. Visit our international calling page for more information. Note that the rate is often different depending on whether you are calling a fixed landline or a mobile phone in the foreign country.
All plans include our 3-way calling feature.
That depends on what you use your data for. If you use instant messaging, occasional music, video streaming, social networking, web browsing, and email then you'll want the $25 plan. If you plan on using heavy daily 3G/4G with limited access to WiFi, then you need the $45 plan.
Your Wireless Broadband plan will expire when your metered data is used up or at the end of the your last day of service. After your Wireless Broadband Plan expires, you can ReUp in My Account.
You can find your current cycle data usage by signing in My Account.
You can switch your Wireless Broadband Plan at any time, but any data left on your existing plan will not roll over. You can use your entire allotment of data on your current plan and then upgrade to a different plan.
You will not be able to switch those plans. In order to use the Wireless Broadband Plan, you will need to purchase and activate a new SIM card.
To ReUp or update your plan, visit My Account. Your new 30 day billing cycle will start at the time of ReUp.
You can use your device or any tablet which supports a SIM card. To receive 3G/4G/LTE data speeds, make sure it has the 1700 or 1900/AWS band; otherwise, it will only work on EDGE.
While the Wireless Broadband Plans are primarily meant to be used on a Tablet, they will also work on your smartphone. Please note that voice calling and SMS text messaging is not provisioned with these plans. The Wireless Broadband Plans are for data use only.
The data is much more convenient and will allow to access the Internet anywhere where you receive SIMPLE Mobile coverage. You will also not need to continually change wireless networks while connected to our Wireless Broadband Plan.
Many Tablets offer USB tethering and wireless hotspot features which make your tablet act as a modem. You can also choose from one of our various approved Data Sticks.
Your data will not roll over to the next month. Once your new cycle begins, your allotted data will reset depending on which plan you are on.
You will need to ReUp or update your Plan in My Account.
Sorry, you will not be able to send or receive picture messages on the Wireless Broadband Plan.
Sorry, you will not be able to send or receive text messages on the Wireless Broadband Plan.
Sorry, you will not be able to send or receive voice calls on the Wireless Broadband Plan.
To make sure no background applications are continually using your data, you can try downloading a task killer. Also, if you are using your device as a mobile hotspot, ensure that your wireless network is secured.
At this time, we are unable to setup automatic payments for the Wireless Broadband Plan. To ReUp or add additional credit to your account, visit My Account.
Your Wireless Broadband is tied to your Wireless Broadband ID. You will need this number or your email address to log in to My Account. To retrieve your Wireless Broadband ID, in My Account, select the option "Forgot username" and follow the prompts to retrieve your User ID.