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Getting Started - Activation/Reactivation

Is there an activation fee?

Our plan does not require an activation fee. No silly rules apply here.

Do I need to manually program the phone?

Many of our handsets do not require manual programming. SIMPLE Mobile handsets are programmed automatically over the air. Approved Blackberry devices should download their service books upon activation. If you find you have a handset that requires additional programming, please refer to our detailed phone activation guide. For phone programming section click here.

To activate, add value and get account info from any phone:

Call 877.878.7908 and follow the IVR prompts.

To activate online:

Go to www.simplemobile.com/activate.

How do I configure settings on my SIMPLE Mobile phone?

SIMPLE Mobile has a "Bring Your Own Phone" business model, so we cannot provide support for the phone device itself. Here are links to help with programming and phone questions: 

Phone Programming: Click here to see programming instructions

Manufacturer Instructions: See the links below for manufacturer instructions. 

Samsung: http://www.samsung.com/us/support/troubleshootingguides/supportTroubleShootingGuidesMain.do
Kyocera: http://www.kyocera-wireless.com/support/
LG: http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp
Panasonic: http://www.panasonic.net/products/mobile/
Apple iPhone: http://www.apple.com/support/iphone/troubleshooting/
Sanyo: http://www.sanyowireless.com/customersupport.aspx
Sony Ericsson: http://www.sonyericsson.com/cws/support/phones
Blackberry: http://na.blackberry.com/eng/support/
Alcatel: http://www.alcatel-mobilephones.com/global/content/view/full/2812
HTC: http://www.htc.com/www/support.aspx
Motorola: http://www.motorola.com/support/v/index.jsp?vgnextoid=25aae66506e9d110VgnVCM1000008406b00aRCRD
Nokia: http://www.nokiausa.com/get-support-and-software/product-support

If my service is deactivated because I didn't pay my bill, do I need to purchase a new SIM card to reactivate my service?

Yes, if your service was deactivated because you didn't pay your bill within 90 days of being suspended. You will need to purchase a new SIM card if you plan on reactivating.