FAQ's
General Information - About SIMPLE Mobile
- Do I have to sign a contract?
One of the best things about SIMPLE Mobile is that we do not require a contract for our plans. All customers must agree to our terms and conditions prior to activating the service.
- What is GSM?
Global System for Mobile communications is the most popular standard for mobile phones in the world. Its promoter, the GSM Association, estimates that 80% of the global mobile market uses the standard GSM. GSM is used by over 3 billion people across more than 212 countries and territories. The ubiquity of the GSM standard has been an advantage to consumers, who benefit from the ability to roam and switch carriers without switching phones.
- What is 3G?
3G is the generic term for third-generation wireless networks. Analog was 1G, Digital was 2G, and 3G is the third-generation platform for innovative, high-speed products and services. 3G makes staying connected faster, easier, and more fun, with increased speed for Web browsing, downloading content, attachments, video, playing games, and much more.
- Do you offer 4G LTE service?
We do not offer 4G LTE service. We offer HSPA+ 4G service which compares favorably to LTE speeds in user experience, with speeds up to 42.2Mbps.
- Do I get charged for 411 calls?
No. Just dial 411 directly and get unlimited directory assistance services for free! It's that SIMPLE.
- Is there an early termination fee?
No, our program is month to month and can be terminated at anytime.
- For live customer service & technical service
Call 1-877-878-7908. Customer service is available seven days a week, Monday to Sunday, 8 a.m. (EST) to 10:45 p.m. (EST)
- What time is customer support open?
Customer support is available seven days a week, Monday to Sunday, 8 a.m. (EST) to 10:45 p.m. (EST.)
- Does SIMPLE Mobile charge tax on my order?
Yes. SIMPLE Mobile is required by law to collect (Federal, State, Local) taxes. This includes sales tax, E911 & other Federal regulatory fees. SIMPLE Mobile orders are charged taxes & fees for ReUp and Plan purchases. The tax percentage you will be charged during checkout is determined by your credit card's address. The amount taxed is calculated on the total of your ReUp or Plan amount. Tax is not charged on the cost of SIM Cards, or shipping. A detailed breakdown of tax charged is available to you during the checkout process for more details.