- How It Works
Simple Mobile Terms and Conditions of Service
Please read these Terms and Conditions of Service carefully. These Terms and Conditions of Service are a legally binding agreement between you and Simple Mobile. Simple Mobile is a brand of TracFone Wireless, Inc. These Terms and Conditions of Service contain important information about your legal rights, and require that certain disputes be resolved through Arbitration instead of a court trial. By purchasing or activating a Simple Mobile Phone or Simple Mobile SIM card and/or using any Simple Mobile Service including, without limitation, Simple Mobile Unlimited Service, any Simple Mobile Monthly Plan, Simple Mobile International Long Distance or Simple Mobile Broadband ("Service"), you acknowledge and agree to these Terms and Conditions of Service. These Terms and Conditions of Service are subject to change at any time without notice. Any changes to these Terms and Conditions of Service are effective and binding upon you when posted on our websites at www.SimpleMobile.com.
1. ACTIVATING AND USING YOUR SIMPLE MOBILE SERVICE
You may purchase a Simple Mobile wireless phone or a Simple Mobile SIM card for use with your own compatible wireless phone. You must activate your Simple Mobile Phone by contacting Customer Care at 1-877-878-7908 from a landline phone or by visiting the Simple Mobile website at www.SimpleMobile.com. If you have purchased a Simple Mobile SIM card for use with your own compatible phone, follow the instructions that came with the SIM card to activate your service. When you activate your service, you will have the option of registering with us and providing your name, address, email address and alternative contact telephone number. If you elect not to register at the time of activation, you may not be able to obtain copies of your call detail records except upon service of a valid Subpoena or a Court order.
Your Simple Mobile Phone can only be used with Simple Mobile wireless service and cannot be activated with any other wireless carrier or service. Simple Mobile provides Service at its discretion. Some functions and features referenced in the Manufacturer's manual provided with your Simple Mobile Phone may not be available on your Simple Mobile Phone. Simple Mobile may, at any time and without prior notice to you, modify, cancel and/or deactivate your Service and/or take other corrective action, for any reason in Simple Mobile’s sole discretion including, but not limited to, your violation of any one or more of these Terms and Conditions of Service.
Certain mobile phone features may not be available throughout the entire network or their functionality may be limited. Some Simple Mobile features are available only on Simple Mobile phones purchased from Simple Mobile and will not be available if you have purchased a Simple Mobile SIM card for use on a compatible wireless phone. All plan rates, features, functionality and other product specifications are subject to change without notice or obligation. Color of phones may vary. All talk and standby times are quoted in Digital Mode and are approximate.
If you are using your own compatible phone with a Simple Mobile SIM card, it must be compatible, and not interfere with, our services, and must comply with all applicable laws, rules and regulations. Devices capable only of using data service are strictly prohibited and your use of any such device is grounds for immediate deactivation and termination of your service without a refund. You are responsible for ensuring that any compatible wireless phone that you use is compatible with the Simple Mobile wireless service and that your phone meets all Federal laws and standards. You are further responsible for the purchase and maintenance of any additional hardware, software and/or internet access required in order to use the Simple Mobile service. Simple Mobile service will only work with wireless devices that are compatible with our network. Not all services are available with all wireless devices or on all networks. We may remotely change your wireless phone’s software, applications or programming without notice. This could affect your stored data, your phone’s programming and how you are able to use your wireless phone.
The wireless telecommunications networks used to transmit calls for the Simple Mobile Service are owned and operated by various licensed commercial mobile radio service providers ("Carriers"), not Simple Mobile. When you activate your Simple Mobile service, you will be provided with a telephone number or you may, in some circumstances, port-in a number from another carrier. Please note that you have no ownership rights to any telephone number, IP address or any other identifier associated with your wireless service and you acknowledge and agree that we may change any such number, IP address or other identifier associated with your Simple Mobile service at any time without prior notice to you.
2. TERMINATION OF SERVICE
Either party may terminate this Agreement (which will terminate the provision of Simple Mobile service) at any time. Any unused service at the time of termination will not be refunded. Simple Mobile may terminate this Agreement at any time without notice if we cease to provide service in your area. We may interrupt or terminate your service without notice for any conduct that we believe violates this Agreement, if you behave in an abusive, derogatory or similarly unreasonable manner with any of our representatives, if we have reasonable cause to believe that you are using your Simple Mobile phone and/or wireless service for an unlawful purpose or in a way that may adversely affect our service, if you engage in any deceptive or unfair conduct with respect to your Simple Mobile phone and/or wireless service. Any provision of this Agreement which by its context is intended to apply after termination of the Agreement will survive termination, including, but not limited to, any restrictions on the use of Simple Mobile phones.
Any promotional or bonus minutes that are included with a new Simple Mobile Phone or are issued upon activation of your Simple Mobile Phone are not transferable or refundable. Promotional minutes and bonus minutes have no cash value. Any attempt to transfer promotional, bonus or other free minutes may result in the permanent deactivation of your Simple Mobile Phone and Service without a refund.
3. SIMPLE MOBILE PLANS
Simple Mobile currently offers three 30 Day talk, text, international text and data plans that include 4G** data speeds, nationwide messaging (SMS and MMS), direct-dial 611 bilingual customer care (English/Spanish) and direct dial 411 information.
** 4G/4G LTE networks are not available in all locations and require capable device and SIM card. Actual availability, coverage, and speed may vary. LTE is a trademark of ETSI.
Also available is a 30-day talk and text plan that includes nationwide messaging (SMS and MMS), direct-dial 611 bilingual customer care (English/Spanish), direct dial 411 information, and 100 MB of data at 64 kbps, for MMS purposes only.
Data purchased through the Simple Mobile Data Services portal will require separate payment via Simple Mobile Unlimited minute bundles or credit/debit card purchase. Simple Mobile may modify or cancel Simple Mobile Unlimited Plan at any time and for any reason without prior notice. The Simple Mobile Unlimited Plan may not be combined with any other discount or promotion. National Roaming capability may be discontinued or changed at any time without notice. Simple Mobile reserves the right to terminate the Service of any Simple Mobile customer who is roaming for 50% or more of usage in any 3 billing cycles within a 12 month period.
The Simple Mobile Unlimited Plan may ONLY be used with a Simple Mobile Phone for the following purposes: (i) Person to Person Voice Calls (ii) Text and Picture Messaging and (iii) Internet browsing and ordinary content downloads. The Simple Mobile Unlimited Plan MAY NOT be used for certain unauthorized uses that adversely impact our service. Examples of unauthorized uses include, without limitation, the following: (i) continuous uninterrupted mobile to mobile or mobile to landline voice calls; (ii) automated text or picture messaging to another mobile device or e-mail address; (iii) uploading, downloading or streaming of uninterrupted continuous video; (iv) server devices or host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (“P2P”) file sharing; or (v) as a substitute or backup for private lines or dedicated data connections. A customer engaged in unauthorized uses may have his/her Service throttled and/or terminated. Customers will be provided notice and an opportunity to take corrective action with respect to unauthorized uses before their service is terminated. Unlimited voice Services may not be used for monitoring services, data transmission, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing activity, autodialed calls, or robocalls. Simple Mobile reserves the right to cancel or deactivate Service, or reduce data throughput speeds, in order to protect the Carrier’s network from harm due to any cause including, without limitation, the excessive and/or unauthorized use of Simple Mobile Service. Simple Mobile reserves the right to limit throughput or amount of data transferred, and to deny or terminate Service, to anyone Simple Mobile believes is using the Simple Mobile Unlimited Plan Service in an unauthorized manner or whose usage, in Simple Mobile’s sole opinion, adversely impacts the Carrier’s network or customer service levels. Simple Mobile will presume you are engaging in an unauthorized use in violation of these Terms and Conditions, if in Simple Mobile’s sole opinion, you are placing an abnormally high number of calls, or repeatedly placing calls of unusually long duration, or if your talk, text or data usage is harmful or disruptive to the Carrier’s network or service levels. If we determine, at our sole discretion, that you are using the Simple Mobile Unlimited Plan Service in violation of the Simple Mobile Terms and Conditions of Service, or in any other manner that we deem to be unreasonable or excessive, then we may terminate individual calls or data connections, terminate or reduce data throughput or terminate your Service, decline to renew your Service, or offer you a different Service plan with no unlimited usage component.
Simple Mobile may discontinue providing Service to you, discontinue your account, terminate data connections and/or reduce data throughput speeds for customers whose usage, in the sole judgment of Simple Mobile: (1) appear likely to generate abnormally high call volumes or data usage and/or abnormally long average call lengths or data usage as compared to the usage of other Simple Mobile customers; (2) may be harmful, disruptive, or interfere with the Carrier’s network, Simple Mobile’s service or the ability to provide quality service to other customers. By initiating Service and placing or receiving calls, you acknowledge and agree to Simple Mobile’s right to terminate your Service under these circumstances.
Simple Mobile may modify or cancel any Service or take corrective action at any time without prior notice and for any reason, including but not limited to your violation of this agreement.
SIMPLE MOBILE UNLIMITED PLAN FEATURES CANNOT BE USED FOR: (1) access to the Internet, intranets, or other data networks except as the device’s native applications and capabilities permit (excluding all Hotspot applications), (2) any applications that tether your Simple Mobile Phone to a laptop or personal computer other than for the use of Wireless Sync, or (3) any applications that allow your Simple Mobile Phone to act as an internet access point or Wi-Fi for other devices and computers.
SIMPLE MOBILE STASH: With Simple Mobile Stash, you may purchase and add Simple Mobile 30 Day Monthly Plans to your Simple Mobile Stash to be automatically applied on your Service End Date. You may access the Service Plans in your Simple Mobile Stash at any time through “My Account.” All 30 Day Monthly Plans you redeem are automatically added to your Simple Mobile Stash to be applied at your Service End Date. When purchasing and redeeming a 30 Day Monthly Plan, you will be prompted to select either to apply the Service Plan at that time or at their Service End Date. With Simple Mobile Stash, if you decide you might need a Service Plan prior to your Service End Date, you can visit “My Account” to apply a Service Plan or otherwise manage your Service Plans in Reserve. If you are an Auto-Refill customer and add a Service Plan or Service Card to your Simple Mobile Stash, the Plan in Reserve will take precedence over the Auto Refill and it will be applied before the next Auto Refill purchase is processed.
USE OF WI-FI: Data transmitted over Wi-Fi does not count against your data usage. To preserve your high speed data, you can sign into Wi-Fi whenever possible including at home, in the office, or free public locations such as coffee shops, restaurants, grocery stores, and universities – but recognize that public Wi-Fi locations may not be secure. Apps like Wi-Fi Finder, available from the Google Play Store, can help you find open networks. Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage.
SIMPLE MOBILE WIRELESS BROADBAND PLANS: Simple Mobile offers the following data-only Wireless Broadband Plans:
All Wireless Broadband plans provide 30 days of access. Access is subject to network availability. Not all devices are 4G compatible.
4. TEXT MESSAGING
Simple Mobile does not generally participate in Premium SMS services or campaigns. Premium SMS services usually involve sending a text message to a designated "short code" or attempting to buy SMS services from anyone other than Simple Mobile. Premium SMS campaigns include casting a vote, expressing your opinion, playing a game, or participating in interactive television programs through the use of a wireless phone.
You should not attempt to participate in Premium SMS services or campaigns other than those authorized by Simple Mobile. Any text message you send to a "short code" not authorized by Simple Mobile will likely not go through. Any charges you may incur as a result of your attempts to participate in Premium SMS services or campaigns not authorized by Simple Mobile, whether in the form of deductions from your Simple Mobile Phone or charges to your credit card, are not refundable.
5. INTERNATIONAL CALLING FOR SIMPLE MOBILE
These additional terms and conditions apply to customers who purchase and/or use the Simple Mobile International Long Distance (“ILD”). By purchasing or using the Unlimited ILD Card, the user (or "You") accept/s the rates, terms, and conditions ("ILD Terms") set forth below as such Terms are updated from time to time on our website. Simple Mobile offers its customers international long distance service as an additional feature. International long distance calls may be made to certain international destinations (see www.mysimplemobile.com for locations). Depending upon where you call, minutes are deducted for the international call, plus the minutes charged for a regular call. Some Simple Mobile Phone models require registration in order to make international calls. Minutes will be deducted from your airtime balance for every minute the call connects to the international calling system regardless of whether or not the call is successfully completed abroad. Minutes will be deducted for dropped calls, misdialed numbers and busy destination numbers from the moment the call is attempted (when you press the “Send” button on your phone). Simple Mobile will not credit airtime minutes that are deducted as a result of unsuccessful attempts to call international destinations. For information regarding available international destinations, international call rates, how to register your Simple Mobile Phone and how to place international calls, please visit www.simplemobile.com. You will not be able to make or receive calls on your Simple Mobile Phone if you are traveling outside of the United States, Puerto Rico or the U.S. Virgin Islands.
Simple Mobile Unlimited ILD will allow you to place calls to select destinations internationally (the “Unlimited ILD Service”). It will not allow you to place calls to all destinations or to all countries. The service excludes calls to higher cost cellular, non-geographic and premium numbers. The destinations which are available may change without notice at any time. Simple Mobile Unlimited ILD is not a substitute for regular international calling services. Simple Mobile Unlimited ILD excludes certain call types such as calls to non-geographic and premium numbers. In order to determine if your destination of choice is available on the service, you may check our website at http://www.simplemobile.com/simple-mobile-ild.aspx. Each mobile phone will be allowed to call up to 10 unique destination numbers per 30-day period. The 10 unique destination numbers automatically resets when the Account is renewed each service period. You can review your destinations at www.mysimplemobile.com/internationalcalling. If you want to call a destination or telephone number which is not part of this Unlimited ILD Service, you may purchase and utilize a prepaid international $10 Global card.
International telephone service may be provided by other carriers, many of whom may not have a direct contractual relationship or service level agreement with Simple Mobile. In addition, the service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. Events beyond our control may affect the availability and/or quality of service.
The Simple Mobile Unlimited ILD is intended for live dialogue between two individuals for personal use. It may not be used for any other purpose including, but not limited to, conference calling, monitoring services, data transmission of data, broadcasts and/or recorded material, interconnection to other networks, telemarketing, autodialed calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between two individuals. The service is not for commercial use or resale. Loaning or renting your handset or service to other persons for their use or calling, hosting, establishing or maintaining a Chat Line is not considered personal use. We will presume certain usage, dialing, or calling patterns indicate that you are not using the Unlimited ILD service for your personal use and we reserve the right to suspend, terminate or restrict your services with no prior notice.
Simple Mobile will presume certain usage, dialing, or calling patterns to indicate that you are using the ILD Service in violation of these Terms and Conditions and we reserve the right to suspend, terminate or restrict Your Services without prior notice. If you believe that we are in error, you may contact Customer Service at 1-877-878-7908 and depending on the circumstances, we may reactivate your ILD Service. If, however, you continue your usage, dialing or calling patterns that we deem connote non-personal use in violation of these terms and conditions, we reserve the right to suspend, terminate or restrict your Services with no prior notice. You will not receive a refund if your service is terminated for violating these terms and conditions.
$10 Global Service
All Plans are subject to the ILD Term and Conditions of Service. The rates to specific countries, regions or cities are available at www.mysimplemobile.com/internationalcalling. All rates are subject to change at any time without prior notice. Calls are billed in one-minute increments. Expiration period of 180 days after last purchase or 30 days after the Simple Mobile subscriber's mobile service is suspended.
Adding a $10 Global Card:
You may refill your $10 balance in $10 increments on the simplemobile.com website either when you 1) purchase a service card or 2) visit my account and elect to buy another card or 3) visit mysimplemobile.com/internationalcalling and select the $10 card option. The mobile phone number you provide when purchasing this international calling card will be the service line that is permitted to dial internationally. You are responsible for preventing the unauthorized use of Your Account and the Service, and You are responsible for any reduction in value of Your Account arising out of authorized and unauthorized use. Your Global Card airtime will expire after 180 days of non-use, or after 30 days of inactive Simple Mobile service.
Suspending/Canceling the Service:
You agree not to use the Service for any unlawful, abusive, or fraudulent purpose, including, for example, using the Service in a way that (1) interferes with Our ability to provide the Service to You or to other customers; or (2) violates applicable law or this Agreement; or (3) avoids Your obligation to pay for the Service; or (4) is not for consumer use. You agree not to resell the Service or to use the Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally.
6. MODIFICATIONS, INTERRUPTIONS OR DISCONTINUATION OF DATA SERVICE; NONRATED CONTENT
Simple Mobile does not guarantee the availability of Data Services in your home area at any time and reserves the right to modify, suspend, interrupt, discontinue, reduce the data throughput speed or the amount of data transferred, or permanently cancel Data Services, or portions thereof, without notice. Data Services are not available in analog service areas or outside of your network coverage area. Simple Mobile is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure to receive the purchased Data Services. If any Data Services which you have purchased are modified, interrupted, discontinued or canceled, Simple Mobile will NOT refund any remaining used or unused services. If you cancel or attempt to cancel a Data Service download or a multi-media message in progress, or if the process is otherwise interrupted through no action on your part, you may incur a charge in accordance with these Terms and Conditions.
Non-Rated Data Service Content: Simple Mobile Data Service content is NOT rated. Although Simple Mobile strives to present and offer only generally acceptable content, it is impossible to proof all titles, news articles and other Data Services for appropriate content. Simple Mobile Data Service content may include content that is offensive or objectionable to you or to others. You are solely responsible for the use of Simple Mobile Data Service content and you assume all risk and liability in doing so. Simple Mobile is not liable for any content that you and/or others may find offensive or objectionable. For more information on Data Services, please consult the material included in your Simple Mobile Phone Welcome Kit and/or User's Guide. Additional information can also be found at www.simplemobile.com.
7. LIMITATION OF LIABILITY
Simple Mobile is not liable to you, other users of your Simple Mobile Service, or any third party for any failure to post, receive, process or credit a payment for your Simple Mobile Service including, without limitation, any failure to add or credit any airtime or due date information to your Simple Mobile Phone or for any other claim arising out of or in any way related to your Simple Mobile Service.
Simple Mobile will not be liable to you for any actual, direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost profits (regardless of whether it has been notified such loss may occur) by reason of any act or omission in its provision of equipment and/or Services to You. Simple Mobile will not be liable for any act or omission of any other company furnishing a part of our Services or any equipment or for any damages that result from any Service or equipment provided by or manufactured by third parties. If you return your Simple Mobile Phone to Simple Mobile for any reason, Simple Mobile is not responsible and shall not be liable to you or anyone else for any personal information, such as user names, passwords, contacts, pictures, SMS, MMS and/or additional downloads, you may have stored on your Simple Mobile Phone or which may remain on your Simple Mobile Phone when it is returned.
You agree that neither we nor our vendors, suppliers or licensors are responsible for any damages you may suffer or incur resulting from: (a) anything done or not done by another person; (b) providing or failing to provide Mobile Web Services, including, but not limited to, deficiencies or problems with a phone or network coverage (for example, dropped, blocked, interrupted service, etc.); (c) traffic or other accidents, or any health-related claims relating to our service; (d) Data Content or information accessed while using our service; (e) an interruption or failure in accessing or attempting to access emergency services from a phone, including through 911, Enhanced 911 or otherwise; (f) interrupted, failed, or inaccurate location information services, (g) information or communication that is blocked by a spam filter, (h) damage to your phone or any computer or equipment connected to your phone, or damage to or loss of any information stored on your phone, computer or equipment from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video or audio; or (i) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war, terrorism or government orders or acts. You should implement appropriate safeguards to secure your phone, computer or equipment and to back-up your information stored on each.
LIMITATION OF LIABILITY FOR SIMPLE MOBILE WIRELESS SERVICE, GPS AND MOBILE WEB SERVICES: IN NO EVENT SHALL Simple Mobile, ITS EMPLOYEES OR LICENSORS OR AFFILIATES BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE, SALES, OR DATA; ANY COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; PROPERTY DAMAGE, PERSONAL INJURY, INTERRUPTION OF BUSINESS, OR LOSS OF BUSINESS INFORMATION; OR FOR ANY OTHER SPECIAL, DIRECT, INDIRECT, INCIDENTAL, ECONOMIC, COVER, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED AND WHETHER ARISING UNDER CONTRACT, TORT, NEGLIGENCE, OR OTHER THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE Simple Mobile WIRELESS SERVICE, VOICE MAIL, ANY GPS MAPS, SOFTWARE, MOBILE WEB SERVICES OR OTHER WEB CONTENT, EVEN IF Simple Mobile, OR ITS RESPECTIVE LICENSORS OR AFFILIATES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITH RESPECT TO JURISDICTIONS THAT MAY NOT ALLOW THE EXCLUSION OF LIABILITY, BUT MAY ALLOW LIABILITY TO BE LIMITED IN SOME CASES, Simple Mobile, ITS EMPLOYEES, LICENSORS AND AFFILIATES' LIABILITY SHALL BE LIMITED TO U.S. $50.
8. EMERGENCY CALLS
If you are in an area where your Simple Mobile Phone is searching for a wireless signal or there is no wireless signal or wireless service, it is highly probable that a call to 911 will not go through. Do not rely solely on your Simple Mobile in an emergency situation. In an emergency, locate the nearest landline phone and call for help.
9. UNAUTHORIZED USAGE; TAMPERING
Simple Mobile Phones are sold exclusively for use by you, the end consumer, with the Simple Mobile Prepaid Wireless Service available solely in the United States, Puerto Rico and the U.S. Virgin Islands. Any other use of your Simple Mobile Phone, including without limitation, any resale, unlocking and/or reflashing of the Simple Mobile Phone is unauthorized and constitutes a violation of your agreement with Simple Mobile. You agree not to unlock, reflash, tamper with or alter your Simple Mobile or its software, enter unauthorized PIN numbers, engage in any other unauthorized or illegal use of your Simple Mobile or the Service, or assist others in such acts, or to sell and/or export Simple Mobile Phones outside of the United States. These acts violate Simple Mobile's rights and state and federal laws. Improper, illegal or unauthorized use of your Simple Mobile Phone is a violation of this agreement and may result in immediate discontinuation of Service and legal action. Simple Mobile will prosecute violators to the full extent of the law. You agree that any violation of this provision of the agreement through your improper, illegal or unauthorized use or sale of your Simple Mobile Phone shall entitle Simple Mobile to recover liquidated damages from you in the amount of not less than $5,000 per Simple Mobile Phone purchased, sold, acquired or used in violation of this provision.
Simple Mobile Phones have SIM cards. You agree to safeguard your SIM card and not to allow any unauthorized person to use your SIM card. You agree not to, directly or indirectly, alter, bypass, copy, deactivate, remove, reverse-engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of, your SIM card. The Carriers, Simple Mobile and/or their respective service providers, may, from time to time, remotely update or change the encoded information on your SIM card. Your Simple Mobile Service is restricted from operating when you are located anywhere outside of the United States, Puerto Rico or the U.S. Virgin Islands, including offshore or in international waters. Any such usage is considered unauthorized usage by Simple Mobile for which your Service will be immediately suspended. In the event of suspension for this or any other unauthorized usage, you will not be entitled to receive any refund for your Simple Mobile Phone or unused airtime. Simple Mobile may modify, cancel and/or deactivate Service or take corrective action at any time, without prior notice, for any reason, including but not limited to, your violation of this agreement. In the event of suspension or deactivation of your Service, you will not be entitled to receive any refunds for your Simple Mobile Phone or unused Service.
10. COVERAGE MAPS
You will find coverage maps on our websitewww.simplemobile.com. These maps are for general informational purposes only. Simple Mobile does not guarantee coverage or Service availability. The coverage maps depict the general coverage area of Simple Mobile. The coverage maps are not a guarantee of coverage. Coverage is not available everywhere. The coverage maps display only the predicted and approximate optimal wireless coverage for voice calls, while outdoors, of the network on which your phone may be activated including the coverage area of the network’s roaming partners, if applicable. The coverage areas shown do not guarantee service availability, and may include locations with limited or no coverage. Within coverage areas, there may be significant limitations or interruptions in coverage that may impact service and result in dropped and blocked connections, slower data speeds or no data connectivity and call interference. This could occur due to many factors including your device, network changes, network traffic volume, network outages, technical limitations, signal strength, the terrain and your proximity to buildings, foliage and other obstructions, weather and other conditions. You will not be able to operate your phone or make 911 calls if service is not available. Some features on your device may not operate when roaming on the network of a network roaming partner. If you travel outside of your coverage area, your phone will not work. The coverage depicted on the Simple Mobile coverage maps is based on the information provided by other carriers and public sources and we cannot guarantee their accuracy. Coverage maps for your network may also vary based on your home location so please refer to our website for the most up-to-date coverage map applicable to your device and geographic area. Your coverage will also vary based upon the Simple Mobile plan you select. Simple Mobile is not responsible for any Service outages, interruptions in service or decline in the quality of service regardless of the cause.
"Roaming" occurs when a subscriber of one wireless service provider uses the facilities of another wireless service provider. Roaming most often occurs when you make and receive calls outside of the network coverage area of your wireless service provider. When your Simple Mobile is roaming, an indicator light on your Simple Mobile Phone may display the word "Roam" or "RM" on the screen while the Simple Mobile Phone is not in use. There are no additional charges for roaming calls with your Simple Mobile Phone. Simple Mobile does not guarantee the availability and/or quality of Services (voice, text and/or data) while roaming.
12. LIMITATIONS OF SERVICE AND USE OF EQUIPMENT
Your Service may be unavailable, interrupted, delayed or limited for a variety of reasons outside of Simple Mobile’s control. Not all plans or Services are available for purchase or use in all sales channels, in all areas or with all devices. Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. Further, Service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carrier's radio telephone system. At any time, Simple Mobile reserves the right to substitute and/or replace any Simple Mobile equipment (including phones) with other Simple Mobile equipment including phones of comparable quality. Some functions and features referenced in the Manufacturer's manual for a particular Simple Mobile Phone may not be available on your Simple Mobile. Simple Mobile does not warrant or guarantee the availability of network Services or of any other services at any specific time or in any specific geographic location or that Services will be provided without interruption. Neither Simple Mobile, nor any Carrier, shall have any liability for Service failures, outages or limitations of Service. Because of the risk of being struck by lightning, you should not use your Simple Mobile Phone outside during a lightning storm. You should also unplug the Simple Mobile power cord and charger to avoid electrical shock and/or fire during a lightning storm. Certain mobile phone features may not be available throughout the entire network or their functionality may be limited. All plan rates, features, functionality and other product specifications are subject to change without notice or obligation. Color of phones may vary. All talk and standby times are quoted in Digital Mode and are approximate.
13. LIMITED WARRANTY
DISCLAIMER OF WARRANTIES. EXCEPT FOR ANY WRITTEN WARRANTY THAT MAY BE PROVIDED WITH A DEVICE YOU PURCHASE FROM US, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN “AS IS” AND “WITH ALL FAULTS” BASIS AND WITHOUT WARRANTIES OF ANY KIND. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR DEVICE. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. WE DO NOT GUARANTEE THAT YOUR COMMUNICATIONS WILL BE PRIVATE OR SECURE; IT IS ILLEGAL FOR UNAUTHORIZED PERSONS TO INTERCEPT YOUR COMMUNICATIONS, BUT SUCH INTERCEPTIONS CAN OCCUR.
You agree to indemnify and hold harmless Simple Mobile and TracFone Wireless, Inc. from any and all liabilities, penalties, claims, causes of action, and demands brought by third parties including the costs, expenses, and attorneys' fees on account thereof resulting from your use of a Simple Mobile and Simple Mobile Services, whether based in contract or tort (including strict liability) and regardless of the form of action.
15. DISPUTE RESOLUTION
You agree that you will first contact us with any dispute and provide a written description of the nature of the dispute, all relevant documents and other information concerning the dispute and your proposed resolution before taking any legal action. If we are unable to reach a resolution of your dispute within 60 days of your notice to us, you agree that instead of filing a lawsuit or small claims action in a court of law, you will submit the dispute to binding arbitration as set forth in this provision. You may forward your dispute to: TracFone Wireless, Inc., Attn: Executive Resolution Department, 9700 NW 112 Avenue, Miami, FL 33178.
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE. IT PROVIDES FOR RESOLUTION OF CERTAIN DISPUTES AND CLAIMS (INCLUDING ONES THAT ALREADY ARE THE SUBJECT OF LITIGATION) EXCEPT FOR CLAIMS CONCERNING THE UNAUTHORIZED SALE, EXPORT, ALTERATION AND/OR TAMPERING WITH YOUR Simple Mobile PHONE, ITS SOFTWARE, THE SERVICE AND/OR PIN NUMBERS) THROUGH ARBITRATION INSTEAD OF SUING IN COURT IN THE EVENT THE PARTIES ARE UNABLE TO RESOLVE ANY DISPUTE. ARBITRATION IS BINDING AND SUBJECT TO ONLY A VERY LIMITED REVIEW BY A COURT. THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF Simple Mobile'S AGREEMENT WITH YOU. This provision is intended to encompass all consumer disputes or claims arising out of your relationship with Simple Mobile, arising out of or relating to the Service or any equipment used in connection with the Service (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory). Nothing contained in this arbitration provision shall preclude Simple Mobile from bringing claims concerning the unauthorized sale, export, alteration and/or tampering with your Simple Mobile, its software, the Services and/or PIN numbers, in state or federal court and such claims are expressly excluded from this arbitration provision. References to you and Simple Mobile include our respective subsidiaries, affiliates, predecessors in interest, successors and assigns. All customer or consumer claims will be resolved through binding arbitration where permitted by law. Before you may pursue your claim in arbitration, you must first present any claim or dispute to Simple Mobile by contacting Customer Care to allow an opportunity to resolve the dispute prior to initiating an arbitration proceeding. The arbitration of any dispute or claim shall be conducted in accordance with the American Arbitration Association ("AAA") under the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively “AAA Rules”), as modified by this agreement. The AAA Rules are available online at www.adr.org or by contacting the AAA at 1-800-778-7879. You and Simple Mobile agree that this arbitration provision will be interpreted and enforced in accordance with the Federal Arbitration Act and federal arbitration law. All issues are for the arbitrator to decide, including the scope of this arbitration clause, but the arbitrator is bound by the terms of this agreement. You and Simple Mobile agree that any arbitration will be conducted on an individual basis and not on a consolidated, class wide or representative basis. Further, you agree that the arbitrator may not consolidate proceedings of more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding, and that if this specific provision is found to be unenforceable, then this entire arbitration clause shall be null and void. All fees and expenses of arbitration will be divided between you and Simple Mobile in accordance with the AAA Rules, except that Simple Mobile will reimburse you for the amount of the filing fee in the event you prevail in the arbitration. Each party will bear the expenses of its own counsel, experts, witnesses and preparation and presentation of evidence. If for any reason this arbitration provision is deemed inapplicable or invalid, or to the extent this arbitration provision allows for litigation of disputes in court, you waive to the fullest extent permitted by law, (i) any right to pursue any claims on a class or consolidated basis or in a representative capacity, (ii) the right to a trial by jury and (iii) any claims for punitive or exemplary damages. Unless Simple Mobile and you agree otherwise, the location of any arbitration shall be Miami, Florida. The arbitrator shall apply the law of the State in which You, the customer, reside to the dispute. Except where prohibited by law, Simple Mobile and you agree that no arbitrator has the authority to award special, consequential and/or punitive damages or any other damages other than the prevailing party's actual damages. Neither you nor Simple Mobile shall disclose the existence, contents or results of any arbitration, except to the extent required by law. Judgment on the award rendered may be entered by any court of competent jurisdiction.
All rights reserved. The spiracle logo and Simple Mobile are registered trademarks of TracFone Wireless, Inc. a subsidiary of América Móvil (NYSE: AMX).
© 2014 TracFone Wireless, Inc. Updated 05/6/14